The mission was a simple one: flash drive & daughter’s prescription. The store has recently been remodeled, so I expected to have to search.
While I was there, the daughter texted & asked me to get her a flash drive as well. No problem, right?
I wandered the aisles, up and down. Looking at the new items, and wondering where the computer accessories are. (Answer: strewn everywhere thanks to retail psychology – the more stuff you look at the more you’ll buy). Finally I walked up to the counter and said “Excuse me.”
She continued working.
“Hi?”
“OH! I’m so sorry! How can I help you?”
“Where are the flash drives?”
“They’re over by the printer ink.”
“Okay, thank you.”
So I walked over to the area where the printer ink was and walked up and down. You would THINK that an employee of a secure department would follow behind with the key, wouldn’t you?
You would be wrong.
Instead, I stood there, leaning against a display….waiting. Watching. I’m not sure how long I stood there…five minutes maybe? when another associate walked by and asked if I needed help.
Angels descended from above
I told him what I needed, and he went RIGHT to the employee that had been ignoring me and asked for the key. I thanked him for his help and made my way to the pharmacy to pick up the prescription and pay for my drives.
The pharmacy employee cheerfully rang up the prescription, handed it to me, and told me to have a nice day.
WHILE I was trying to hand her the flash drives to ring up.
I bit my lip, nodded my head, and made my way to the cash registers out front.
The speedy checkout line had no customers, but it *did* have two associates talking to a customer. I slid the drives to the cashier and waited while the chatterbox made her way AWAY from the card slider. The cashier asked me how I was doing (Don’t ask. Thank you for asking, though.) and completed the transaction. I made my way to the doorway
walked through
and set off the alarm.
Then I went home and fired off an email to their customer service department where I closed the letter with:
You’re fired. Seriously. I can get everything that’s available in your store from other retail outlets.
And now I’m telling y’all!
Be kind to your Cashier today.
For those of you in the grocery store: We’re sorry you’re standing in line, but if there were anyone else available to run a register, they would BE running one. We know you’re tired and stressed and still have to COOK that cart full of stuff you just bought. No, scanning your discount card again isn’t going to help. Please have your ID in hand unless you’re obviously over 40. You may be a regular customer, but Thanksgiving and Christmas is all a blur and your case of beer isn’t worth getting fired over. When she grunts and groans over moving yet another turkey/ham/case of drinks, your smartass comments about going to the gym aren’t appreciated in any way shape or form. She’s moved the better part of a truckload of each – can you say you’ve moved 2000+ lbs an hour for 6-8 hours?
For those of you in the toy/department store: We know you’re tired and stressed, but it’s not like Christmas Season is a surprise. Stop whining about paying as much for the batteries as you did the toy. When you pick up the toy, write down the size of battery and stop by the dollar store next door. Or? Save your sanity and pick out something that doesn’t require batteries. It’s not the cashier’s fault your “Must Have” toy is sold out – you knew it was a “must have” back before Thanksgiving WHY didn’t you get it then??!!?? Stop stressing over whether or not the kids will like the cartload of stuff you’re picking up. The answer is “NO.”
They want to play in the box it came in.
Keep in mind that your cashier has been standing in front of that stupid boop boop boop reader for what seems like an eternity. She does not psychically know what the sales sign says, nor can she leave her post to go look at it. All she has to look at is the sales paper at her register – and if it’s an in-store deal that’s not ringing up properly it’s not HER fault. There is no Psychic Store Employees Network, just the store manager-on-duty.
6 comments on Be kind to your Cashier today.